Answers to common questions

Of course – we can provide an up-to-date Metex tools product guide, along with a Metex retailer price list. Just send us a quick message and we’ll get that over to you. You can also find manufacturer recommended Metex retailer prices here.

Product being in stock and available for immediate dispatch is very important to us. Feel free though to call us for up to the minute stock levels, bulk and pallet quantities and to check delivery lead times.

Yes – all products come with EAN barcodes and are supplied in professional, eye catching, sustainable Metex branded retail-ready packaging. The packs are as informative as possible and easy to stock & scan in-store.

We can offer in-store merchandising support as well as point-of-sale materials, counter displays, and marketing & staff training materials to help support in-store visibility and drive customer interest. Please reach out to us to discuss your requirements. Find out more about what we offer retailers>

Yes – we can offer face to face or virtual product training, demonstration videos, and helpful guides to support your sales team. Please call us for more details.

Not generally, but we can discuss this for certain products for limited time periods where we can potentially offer a drop shipping option that works for both parties whilst we establish a strong partnership and grow sales.

Not normally as we love our brand and want it to grow, however if the sales volumes are proven and the opporunity exists we can discuss this on a case by case basis.

We’d be happy to hear from you on email – if you’d like to start trading with us on a credit account basis, we’d ask you complete an account application form and we’d cover off the normal checks before we move forward.

Please get in touch and we’d be happy to provide you with our current retailer pricing and minimum order quantity value.

Yes – all Metex tools come with a 12-month materials and workmanship warranty, limited to the cost of replacing the faulty items. Its rare, but if anything goes wrong due to a manufacturing fault, we’ll resolve the issue quickly.

Most of our products are supplied with printed ‘how to’ instructions in the box, and digital versions are available at our downloads section as well as on each tool’s product page. Need something specific? Just drop us an email, our team will be happy to help.

Yes – all Metex tools are designed with professional use in mind. We test our products in real site conditions and work closely with contractors to ensure they meet the demands of their day-to-day work.

Most products don’t require spare parts but we do stock a full range of spares and accessories for our Chapin sprayers. If you’re after something specific, just ask.

Many of our products are designed and manufactured in Britain, we also work with trusted overseas partners to source high-quality components where needed. Our focus is always on quality, reliability, and value.

Absolutely – we’re here to help. Whether you’re unsure which product suits your job or need a spec sheet, just drop us a message or give us a call on 01248 422335 / 0800 130 3646 and we’ll guide you through.

We’re committed to minimising waste and designing products that last. We also work with local suppliers where possible, and are constantly reviewing packaging to reduce environmental impact – our packaging is all manufactured using FSC certified cardboard.

We supply to a growing number of retailers across the UK – see our retailers here We currently also sell our Screed & Concrete tools range directly, please contact us to place an order.

We provide our retailers with ‘recommended retail prices’ for each product, but pricing is ultimately their decision. Its always good to check pricing.

Not normally as most of our products are available through our retail partners. Whilst we continue to build our screed & concrete tool retailer base these tools are available to purchase directly, please contact us for more detail.

Customer service is a top priority for us and you’ll always be able to reach us. If there’s ever an issue, we’ll put it right quickly and professionally. Just get in touch with our sales team – we’re always happy to help.

If you have an issue with a Metex tool you’ve bought from one of our retailers, we recommend reaching out to the retailer first as they’ll likely be able to sort it out quickly. If you bought it directly from us, please contact us and we’ll be happy to help.

Yes, we’re always open to dicussing ‘bulk quantity’ discounts. Please contact your preferred retailer, who’ll contact us with your enquiry.